Guest Service Advisor

4 days ago


Westminster, Colorado, United States Mr. Tire Auto Service Centers Full time
Job Description

Job Title: Guest Care Specialist

About the Role:

We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Mr. Tire Auto Service Centers. As a key member of our service team, you will be responsible for providing exceptional guest service, ensuring a positive experience for our customers, and supporting the overall success of our service centers.

Key Responsibilities:


  • Engage with guests, scheduling appointments, and building trust through effective communication
  • Understand guest needs, communicate processes and timelines, and present needed services following the Monro selling process
  • Assist management in various aspects of guest care, work order completion, and register assistance
  • Support facility maintenance and outside purchase ordering
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies
  • Partner with management to produce a safe and healthy work environment
  • Maintain an organized and neat guest waiting area
  • Perform other duties as assigned


Requirements:


  • High school diploma or equivalent required
  • Current valid driver's license and satisfactory Motor Vehicle Report (MVR)
  • One (1) year of sales experience needed
  • Strong verbal communication skills and ability to write sales work orders


About Us:

At Mr. Tire Auto Service Centers, we are committed to providing exceptional service to our guests and creating a positive work environment for our teammates. We offer a range of benefits, including paid vacation and holidays, 401(k) eligibility, and career advancement opportunities. If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity.
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