Passport Services Customer Support Specialist

2 weeks ago


Mill Creek, United States City Of Mill Creek Full time
Passport Services Customer Support Specialist

The City of Mill Creek is looking for dedicated customer support specialists to enhance our passport services. This part-time role requires flexibility to work on Saturdays from 8 am to 5 pm and does not include benefits.

Key Responsibilities:

  • Deliver outstanding customer assistance to all individuals visiting the service center
  • Function as an Acceptance Agent for passport submissions
  • Examine and process application materials thoroughly
  • Facilitate payment transactions and manage the cash register
  • Ensure confidentiality of all sensitive information related to work

Qualifications:

High school diploma or equivalent educational background

Prior experience in customer service roles

Proof of U.S. citizenship and approval from the Department of State

Completion of a Passport Application Acceptance training course

Preferred Skills:

Bilingual capabilities are advantageous

Experience with passport application processes is preferred



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