Technical Support Leadership Role
2 weeks ago
**Job Summary**
We are looking for a seasoned Technical Support Leadership Role candidate to join our team. As a Technical Support Operations Manager, you will be responsible for leading a team of customer support engineers and driving process improvements.
**Responsibilities**
- Lead a team of customer support engineers to achieve high-quality service delivery and resolve customer issues efficiently.
- Develop and implement new support processes to enhance customer satisfaction and resolution rates.
- Collaborate with internal teams to address customer inquiries and resolve complex issues.
- Analyze customer support data to identify areas for improvement and implement corrective actions.
**Requirements**
- Bachelor's degree in a technology-related field or equivalent work experience.
- 5+ years of software support helpdesk experience, with 2+ years in a team lead/supervisory capacity.
- Experience in solving business process and technical challenges.
**Compensation and Benefits**
- Estimated annual salary: $100,000 - $130,000.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Professional growth opportunities and career advancement.
This role offers a unique chance to develop your leadership skills and drive business success.
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