Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Technician to join our team at the Covington Customer Service Center. As a Customer Service Technician, you will be responsible for handling various customer transactions, including communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. You will also be responsible for processing diverse vehicle registrations and titling, tax collection, and other DMV-related services.
Key Responsibilities
- Communicate effectively with customers to resolve issues and answer questions
- Process customer transactions, including issuing IDs and processing applications
- Administer vision, driver, and in-car road tests
- Process diverse vehicle registrations and titling, tax collection, and other DMV-related services
Requirements
- Customer service experience working in a fast-paced environment
- Keyboarding proficiency and use of automated systems
- Excellent oral and written communication skills
- Experience with standard business practices
- Flexibility to work M-F and Saturday
- Strong organizational, time management, problem-solving, and multitasking skills
- Must have attention to detail and accuracy and complete assignments on time
- Must have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law
- Experience working in a team or group environment
- Can lift 10 – 25 pounds
Additional Considerations
Please note that all applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
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