24x7 Service Desk Lead
3 weeks ago
Silfex is the leading provider of precision silicon components used in the semiconductor equipment and optical markets. Our products are integral to these industries, enabling the trillion-dollar global electronics industry.
Job SummaryThe IT Service Desk Manager will oversee the 24x7 Service Desk/ IT operations at Silfex, providing support to internal customers and business stakeholders. This role requires a strong background in IT Operations and engagement in technology-based solutioning.
The successful candidate will have responsibility for developing and implementing business processes, policies, and procedures for the IT Service Desk and Incident Management. They will also provide leadership and performance management for the IT Service desk team.
Key Responsibilities- Develop and maintain business processes, policies, and procedures for the IT Service Desk and Incident Management.
- Lead and develop the IT Service desk team, providing performance management and guidance.
- Establish and implement measurable standards for service and problem resolution within IT Service Desk.
- Manage escalated issues, serving as the escalation point for incidents, service requests, or issues.
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24x7 Service Desk Leader
3 weeks ago
Eaton, Ohio, United States Silfex Full timeSilfex, a leader in precision silicon components, is hiring an IT Service Desk Manager to oversee its 24x7 Service Desk/IT operations team in Eaton, OH. This critical role involves managing day-to-day operations, ensuring top-notch customer service, and supporting internal customers and business stakeholders.To excel in this position, you'll need a strong IT...
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Silicon Component Support Specialist
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Eaton, Ohio, United States Silfex Full timeAbout this OpportunityWe are seeking an experienced IT Service Desk Manager to lead our 24x7 Service Desk/ IT operations at Silfex. This role offers the opportunity to work with a leading provider of precision silicon components used in the semiconductor equipment and optical markets.Key RequirementsBachelor's degree required.Minimum 8 years of IT...
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IT Operations Manager
3 weeks ago
Eaton, Ohio, United States Silfex Full timeOverviewSilfex is a leading provider of precision silicon components used in the global electronics industry. Our innovative technology helps create devices we use every day, from smartphones to solar panels.About the JobThe IT Service Desk Manager will lead the 24x7 Service Desk/ IT operations at Silfex, supporting internal customers and business...
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Silicon Component Support Specialist
3 weeks ago
Eaton, Ohio, United States Silfex Full timeSilfex, a renowned provider of silicon components, seeks an IT Service Desk Manager to manage its 24x7 Service Desk/IT operations team in Eaton, OH. This role demands a seasoned IT professional with a strong background in technology-based solutioning and incident management.The ideal candidate will develop and implement business processes, policies, and...
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Customer Service Representative
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