Silicon Component Support Specialist
3 weeks ago
Silfex, a renowned provider of silicon components, seeks an IT Service Desk Manager to manage its 24x7 Service Desk/IT operations team in Eaton, OH. This role demands a seasoned IT professional with a strong background in technology-based solutioning and incident management.
The ideal candidate will develop and implement business processes, policies, and procedures for the IT Service Desk and Incident Management. They will also lead the Service Desk Tier 1 team, providing leadership, development, mentoring, and performance management.
To succeed in this role, you'll need a Bachelor's degree, a minimum of 8 years of IT experience, and at least 4-6 years in a management or lead position. Essential skills include experience leading a team of level I technicians, excellent service-driven customer-focused abilities, solid relationship management, and performance management skills.
**Responsibilities and Expectations:**
- Develop and implement measurable standards for service and problem resolution.
- Provide incident management and review current major incidents, scheduled outages, and business events.
- Manage the Service Desk Tier 1 team, leading by example and promoting a positive work environment.
**Estimated Salary:** $105,000 - $125,000 per year (Eaton, OH)
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