24x7 Service Desk Leader
3 weeks ago
Silfex, a leader in precision silicon components, is hiring an IT Service Desk Manager to oversee its 24x7 Service Desk/IT operations team in Eaton, OH. This critical role involves managing day-to-day operations, ensuring top-notch customer service, and supporting internal customers and business stakeholders.
To excel in this position, you'll need a strong IT operations background and expertise in technology-based solutioning. You'll develop and enforce business processes, policies, and procedures for the IT Service Desk and Incident Management.
The successful candidate will hold a Bachelor's degree, possess a minimum of 8 years of IT experience, and have at least 4-6 years in a management or lead position. Essential skills include experience leading a team of level I technicians, excellent service-driven customer-focused abilities, solid relationship management, and performance management skills.
**Job Requirements:**
- Bachelor's degree
- Minimum 8 years IT experience
- At least 4-6 years in a management or lead position
**Compensation and Benefits:**
- A highly competitive salary range: $120,000 - $150,000 per year, depending on experience.
- An estimated salary based on location: $95,000 - $115,000 per year (Eaton, OH).
- A comprehensive package of benefits, including health insurance, retirement plans, and generous paid time off.
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