24x7 Service Desk Leader

3 weeks ago


Eaton, Ohio, United States Silfex Full time

Silfex, a leader in precision silicon components, is hiring an IT Service Desk Manager to oversee its 24x7 Service Desk/IT operations team in Eaton, OH. This critical role involves managing day-to-day operations, ensuring top-notch customer service, and supporting internal customers and business stakeholders.

To excel in this position, you'll need a strong IT operations background and expertise in technology-based solutioning. You'll develop and enforce business processes, policies, and procedures for the IT Service Desk and Incident Management.

The successful candidate will hold a Bachelor's degree, possess a minimum of 8 years of IT experience, and have at least 4-6 years in a management or lead position. Essential skills include experience leading a team of level I technicians, excellent service-driven customer-focused abilities, solid relationship management, and performance management skills.

**Job Requirements:**

  • Bachelor's degree
  • Minimum 8 years IT experience
  • At least 4-6 years in a management or lead position

**Compensation and Benefits:**

  • A highly competitive salary range: $120,000 - $150,000 per year, depending on experience.
  • An estimated salary based on location: $95,000 - $115,000 per year (Eaton, OH).
  • A comprehensive package of benefits, including health insurance, retirement plans, and generous paid time off.


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