Sales Representative

4 days ago

Glendale, Arizona, United States Woodside Homes Full time
About Woodside Homes

As a leading homebuilder in the United States, Woodside Homes has been synonymous with integrity, excellence, and design innovation since 1977. Our commitment to providing exceptional customer experiences has earned us a reputation as one of America's top 30 homebuilders. With the support of our parent company, Sekisui House, a global leader in the construction industry, we continue to push the boundaries of innovation and sustainability in homebuilding.

Job Overview

The Woodside Homes Sales Agent plays a critical role in helping customers find their dream home and achieve their ideal lifestyle. As a Trusted Advisor, you will use consultative sales skills to engage with prospects, understand their needs, and provide personalized solutions. Your goal is to have an informed customer choose Woodside Homes as their builder of choice.

Key Responsibilities
  • Consult with customers to design, build, and realize their personal and ideal future lifestyle using the Designing Opportunities Selling System.
  • Provide exceptional customer service before, during, and after the home sale through proven Customer Touchpoints and company service programs.
  • Understand that customer perceptions are shaped by the quality of the customer experience they receive, as demonstrated through the THREE E's approach used at Woodside Homes (Ease, Effectiveness, and Emotion).
  • Prospect new sales from various resources, including client referrals, professional networks, and leads generated by our marketing campaigns and Online Sales Professionals.
  • Coordinate achievement of monthly sales goals with sales management and other departments.
  • Supply management with feedback on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Utilize company training opportunities and stay current in the industry through outside education.
Daily Responsibilities
  • Be a Trusted Advisor to customers by assisting them in identifying the next decision to make in the buying process and ensuring they feel confident with their decision after the point of sale.
  • Mutually explore and resolve concerns for what the customer wants in a way the customer appreciates.
  • Demonstrate models and options that will help improve the customer's future life.
  • Support customers as they narrow down their home search while guiding them to a final purchasing decision.
  • Follow up with potential customers through Virtual, Remote, and in-person conversations and appointments.
  • Attend Construction Touchpoints with customers as often as possible.
  • Expedite the resolution of customer complaints and problems to maximize satisfaction.
  • Proactively and scheduledly communicate with customers, including pictures and videos of their home and buying process.
  • Achieve an exceptional customer experience by seamlessly adopting and executing internal processes.
  • Process sales agreements and electronic paperwork in a timely manner.
  • Use our sales tracking system (Sales Simplicity) and Hub Spot System.
  • Ensure the Woodside Homes community website is accurate and up-to-date with correct pricing, photos, maps, and directions.
  • Analyze competitors in the market, specifically their included features, options, pricing, and incentives.
  • Weekly reporting to management and master-plan developers.
  • Regular review of weekend signage, traffic pattern changes in the area, and community ingress/egress presentation.
  • Generate inventory home packages when requested.
  • Weekly model maintenance reporting and follow-up.
  • Weekly inventory home inspections.
  • Weekly sales, mortgage, and escrow backlog meetings.
  • Continuously improve through feedback.
Additional Responsibilities
  • Generate referrals and leads through face-to-face marketing at community and Realtor events with potential customers.
  • Reach out to potential customers through cold calling.
  • Give presentations to groups on industry material, including management and sales meetings.
Requirements
  • Must hold a valid and current AZ Real Estate License.
  • Current working knowledge of construction is helpful.
  • Knowledge of state and federal regulations affecting new home sales (i.e., Fair Housing, HUD requirements, etc.).
  • Excellent selling, communication, and customer service skills.
  • Relationship management skills and openness to feedback.
  • Demonstrated judgment and decision-making ability.
  • Effective problem-solver.
  • Excellent verbal and written communication skills.
  • Strong organizational and team-building skills.
  • Reliable transportation.
  • Ability to work weekends and holidays is required.
Qualifications
  • High-school diploma (college degree preferred).
  • Two years minimum of New Homes sales experience in the area (in high-volume production homebuilding preferred) or equivalent experience in the residential resale market.
Physical Requirements
  • This is primarily an active position, which requires the Sales Professional to have the ability to walk, stand, and climb stairs in and around homes, models, and properties.
  • The Sales Professional must be able to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 50lbs.
  • The ability to work both indoors and outdoors in all weather conditions are required.
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
Schedule
  • 8 hour shift
  • Holidays
  • Weekend availability
Education
  • High school or equivalent (Required)
Experience
  • New Home Sales: 2 years (Required)
License/Certification
  • Driver's License (Required)
  • Real Estate License - AZ (Required)
Work Location

Community based in Glendale, AZ.

Must be willing to drive distances to communities if necessary.

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