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Service Team Lead
2 months ago
Moss Bros. Chrysler Dodge Jeep Ram San Bernardino is seeking a highly skilled and experienced Service Team Lead to join our team. As a Service Team Lead, you will be responsible for overseeing the service department and ensuring that customers receive prompt, courteous, and effective service.
Key Responsibilities:- Service Department Management: Oversee the daily operations of the service department, including managing service orders, technicians, and inventory.
- Customer Experience: Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Concierge Support: Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Work Distribution: Distribute work between technicians efficiently.
- Technical Support: Answer technical questions about vehicle problems, warranties, services, and repairs.
- Customer Success: Maintain Customer Success Index at or above company standards.
- Warranty Administration: Oversee administration of warranty claims as well as training and supervising of service department.
- Company Policies: Reinforces company policies and adheres to company standards.
- Regulatory Compliance: Encourages compliance with applicable laws and regulations.
- Factory Relations: Maintain good working relationship with factory(s) and foster positive employee relations.
- Organizational Skills: Organized and friendly personality.
- Leadership Experience: Demonstrated ability to manage others.
- Time Management: Time management skills.
- Communication Skills: Fantastic communication skills with your customers.
- Professional Appearance: Professional, well-groomed personal appearance.
- Service Success: Consistent record of service and sales success.
- Customer Satisfaction: Strong record of positive customer satisfaction results.
- Teamwork: Team oriented and self-motivated.
- Supervision: Able to work with little supervision.
- Driving Record: Clean driving record and valid driver's license.
