Customer Service Representative
3 days ago
At Partners Bank, we're seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a key member of our Customer Care department, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their banking experience is seamless and satisfying.
Key Responsibilities:
- Provide top-notch customer service via phone, email, chat, and other communication channels.
- Resolve customer inquiries and issues in a timely and professional manner.
- Maintain in-depth knowledge of our products and services to effectively address customer needs.
- Support customers with digital banking solutions, including system access and troubleshooting.
- Proactively engage with customers to uncover their needs and recommend suitable solutions.
- Investigate and resolve a wide range of customer requests and follow through to resolution.
- Perform various maintenance, verification, and other duties to support other departments.
- Support new or upgraded digital solutions, software, or hardware.
- Make outbound contact for follow-up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.
- Monitor digital banking transactions for suspicious activity using established reporting and software.
- Assist customers and bank staff with ATM and Debit cards, including card reorders, limit increases, and PIN re-sets.
- Manage the card dispute process and card compromise events (Reg E).
- Assist in the implementation of new digital banking products and services, which may involve training others.
- Maintain the online new account process, ensuring compliance with all necessary regulations.
- Provide expertise in general technology and software used by the bank.
- Compile reports or data for Customer Care reporting or other departments as needed.
Requirements:
- A minimum of two years' experience in customer sales/service or another front-line banking or financial services position is preferred.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Ability to work independently as well as with a variety of people in a team environment.
- Adapts easily to change and can effectively handle multiple tasks.
- In-depth knowledge and understanding of various financial products and services.
- Strong organizational, technical, and interpersonal skills.
- Ability to multitask, adapt well to variety and change, and perform well when busy.
- Must be a self-starter and goal driven.
Why Join Partners Bank?
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package. If you're a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
How to Apply:
Please submit your application, including your resume and cover letter, to our website at partners.bank/about/careers/. We look forward to reviewing your application and discussing this opportunity further.
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