Customer Service Representative

3 weeks ago


Sanford, United States Daikin Full time
Customer Service Representative at Daikin

As a Customer Service Representative at Daikin, you will be responsible for providing exceptional customer service to both internal and external customers. Your primary goal will be to ensure that customers' inquiries are attended to promptly and satisfactorily.

Key Responsibilities:
  • Receive and respond to customer calls, emails, or instant messages in a timely and professional manner.
  • Enter and update customer information into the call tracking database (CRM) to ensure accurate records.
  • View customer profiles to determine the best course of action for resolving customer inquiries.
  • Stay up-to-date on job knowledge of products and parts, including substitutions, to provide accurate information to customers.
What We Offer:

Daikin is committed to providing a positive and supportive work environment. As a Customer Service Representative, you will have the opportunity to work with a talented team and develop your skills and knowledge in customer service and sales.



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