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Customer Service Representative

1 month ago

Sanford, United States Partners Bank Full time
Customer Care Representative Job Description

At Partners Bank, we're seeking a highly skilled Customer Care Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers via phone, email, chat, and other communication methods.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Maintain in-depth knowledge of all bank products and services.
  • Provide support to customers and frontline employees for all digital banking solutions.
  • Proactively engage customers to uncover needs and recommend solutions.

Requirements:

  • Minimum of two years' experience in customer sales/service or another front-line banking or financial services position.
  • Excellent customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Adapts easily to change and can effectively handle multiple tasks.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.