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Community Support Specialist

2 months ago

Jackson Mississippi, United States HEALTH CONNECT AMERICA, INC Full time
About the Role

Health Connect America, Inc. is seeking a highly skilled and compassionate Community Support Specialist to join our team. As a key member of our organization, you will play a vital role in providing exceptional support services to individuals and families in need.

Key Responsibilities
  • Provide best practice case management services, ensuring all documentation meets Payer, State, and COA standards.
  • Assist in marketing new referrals and connecting families with available community resources.
  • Communicate effectively with customers, colleagues, and other stakeholders to address questions, concerns, and complaints.
  • Document all interactions and services provided in a timely and accurate manner.
  • Participate in weekly Treatment Team meetings and serve as a liaison with other professionals and agencies.
  • Develop and implement recovery support plans with clients, ensuring their needs are met and goals are achieved.
  • Provide 24/7 on-call support for clients as required by program standards.
  • Ensure compliance with all state regulatory bodies and maintain accurate records.
Requirements
  • Bachelor's degree in a human services discipline, including Social Work, Psychology, Sociology, Counseling, or Criminal Justice.
  • Experience working with children and families in case management or community resource positions.
  • Provisional credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.
What We Offer
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package, including medical, dental, vision, and other voluntary insurance products.
  • Access to a Health Navigator and Health Savings Account with company contribution.
  • Dependent Daycare Flexible Spending Account and Health Reimbursement Account.
  • 401(k) Retirement Plan and Benefits Hub.
  • Tickets at Work and a comprehensive Employee Assistance Program (EAP).