IT Support Specialist

4 weeks ago


Jackson, Mississippi, United States GovCIO Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at GovCIO. As a Help Desk Engineer, you will be responsible for providing technical support for computers and associated networks, installing, troubleshooting, servicing, and repairing personal computers, network equipment, and related software.

Key Responsibilities

* Provides technical support for computers and associated networks
* Installs, troubleshoots, services, and repairs personal computers, network equipment, and related software
* Connects personal computers and terminals to existing data networks
* Maintains network diagrams and circuit records
* Instructs users in the use of personal computers and networks

Requirements

* Bachelor's degree with 5-8 years of experience or commensurate experience
* Strong knowledge of operating systems (Windows, macOS, Linux) and common applications
* Excellent problem-solving and analytical skills
* Strong communication skills, both verbal and written

Preferred Qualifications

* 2-5 years of experience in a help desk or technical support role
* Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

About GovCIO

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer and welcome applications from qualified candidates.



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