Customer Service Representative
3 days ago
We're a company that values our employees and customers. Our success is built on the quality of our team and their commitment to our customers. We strive for improvement and believe that success is the only option.
Job SummaryThe Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This role focuses on building a customer base through sales, loan extension, and merchant referrals. Success is based on creating customer experience, generating business, compliance, attainment of monthly goals, and accuracy.
Key Responsibilities- Greet, assist, and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
- Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances, and closing of the branch.
- Actively market all branch products and services to individuals.
- Perform all other duties as assigned by management.
- High School Diploma or GED from accredited institution
- 0-2 years consumer finance or related experience
- Cash handling; computer skills; customer service skills
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of Microsoft Windows, Excel, and Word Applications
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Customer Service Representative
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Customer Service Representative
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