Delivery and Service Operations Specialist

1 day ago

New London, Connecticut, United States Bob's Discount Furniture Full time
Job Summary

The Delivery and Service Operations Specialist is a key member of the operations team supporting data management, data reporting, and carrier invoicing. This person will work closely with the Delivery Administration & Analytics Manager, operations teams, and cross-functional teams to improve the company's efficiencies using gathered data. This role will be a remote position.

Key Responsibilities

Responsible for preparation and auditing of Carrier Invoicing, including submission to Accounts Payable for review.
Maintain professional relationships with carrier/service providers, acting as a representative of the organization to collect information.
Analyze and report on data to provide insight on company performance and financial status.
Responsible for Systems Administration including updates for new markets, changes in hierarchy or delivery carrier/service providers.
Simplify processes or create necessary reporting to increase visibility, reduce costs, and drive network efficiencies.
Oversee Supply Chain alerts between internal and external partners communicating new products, processes, and/or best practices ensuring consistency.
Consistently seeks ways to improve supply chain operations, including evaluating approaches, processes, tools, and technology.
Maintain records across various tools and systems and participate in multiple simultaneous projects.
Develop and implement logistical plans, respond to issues that arise, and find solutions to improve costs and efficiency.

Requirements

Bachelor's degree or 5-10 years of previous related experience.
Highly proficient in MS Office; advanced Excel a must.
Experience with SAP and Power BI preferred.
Effective written and verbal communication skills.
Excellent analytical skills.
Experience with financial analysis concepts.
Process improvement skills.
Ability to use sound judgement and decision making.
Flexible, self-motivated, and highly organized.
High level of efficiency, accuracy, and responsibility.
Demonstrates a sense of urgency and ability to meet deadlines.
Ability to work independently and as a team member.

Benefits and Perks

At Bob's Discount Furniture, we believe in supporting our employees and their families in the best ways possible. We focus on three core wellness pillars: Emotional, Physical, and Financial. Below are just some of the benefits that we offer:

Nationally provided Medical, Dental, and Vision Insurance.
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary, and your Birthday.
401(k) Profit Sharing Plan with a Generous Company match.
Pet Insurance to help keep your furry friends happy and healthy.
Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well.
Financial Planning, Voluntary Legal Benefits, and Wellness Plans.
Generous Employee Discount starting on your 1st day.
Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants.

Culture and Core Values

At Bob's, we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way."

Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun.

Diversity is a Core Value at Bob's

We want you to feel at home at Bob's Discount Furniture. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Learn and Grow

We believe in developing our team members and helping them grow both personally and professionally. We promote Professional Development: In-person, virtually, and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$21.00 - $25.00/hour (based on experience)

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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