Senior Technical Support Specialist
1 week ago
Role: Senior Support Engineer
Location: Flexible, with 1 day a week in New York
Compensation: $100,000 - $160,000 + stock options
Domain: Database space - Series D
We're seeking a skilled Senior Support Engineer to join our team. As a key member of our customer support engineering team, you'll work closely with our engineering team to resolve complex customer issues related to our database product.
Responsibilities include:
- Providing top-notch technical support to customers via Slack and email
- Collaborating with Solution Architects on new customer onboarding and complex cases
- Working with our engineering team to resolve issues related to database implementation, multiple systems, and layers
- Staying up-to-date with the latest technologies and trends in the data warehouse space
We offer a collaborative work environment, competitive compensation, and opportunities for growth and professional development. If you're passionate about delivering exceptional customer experiences and have a strong background in technical support, we'd love to hear from you.
Requirements
- 3+ years of technical support experience
- Strong knowledge of SQL and relational database systems
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Deep SQL experience is a must for this role
What We Offer
- 15 days paid vacation + US holidays
- Healthcare coverage
- 401k plan
- Commuter and interest benefits
- Company offsites
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