Senior Technical Support Specialist

1 week ago


Reston, Virginia, United States Strativ Group Full time

Role: Senior Support Engineer

Location: Flexible, with 1 day a week in New York

Compensation: $100,000 - $160,000 + stock options

Domain: Database space - Series D

We're seeking a skilled Senior Support Engineer to join our team. As a key member of our customer support engineering team, you'll work closely with our engineering team to resolve complex customer issues related to our database product.

Responsibilities include:

  • Providing top-notch technical support to customers via Slack and email
  • Collaborating with Solution Architects on new customer onboarding and complex cases
  • Working with our engineering team to resolve issues related to database implementation, multiple systems, and layers
  • Staying up-to-date with the latest technologies and trends in the data warehouse space

We offer a collaborative work environment, competitive compensation, and opportunities for growth and professional development. If you're passionate about delivering exceptional customer experiences and have a strong background in technical support, we'd love to hear from you.

Requirements

  • 3+ years of technical support experience
  • Strong knowledge of SQL and relational database systems
  • Excellent written and verbal communication skills
  • Ability to work collaboratively with cross-functional teams
  • Deep SQL experience is a must for this role

What We Offer

  • 15 days paid vacation + US holidays
  • Healthcare coverage
  • 401k plan
  • Commuter and interest benefits
  • Company offsites


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