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Regional Director of Operations

2 months ago

Phoenix, Arizona, United States Compass Group USA Full time
Job Summary

Job Title: Regional Director of Operations

Company: Compass Group USA

Location: Nationwide

Job Type: Full-time

Salary: $115,000.00 - $130,000.00 per year

Industry: Food Service, Hospitality

Job Description:

Key Responsibilities
  • Account Management & Client Relations:
    • Develop and maintain strong relationships with clients to ensure high-quality services and client satisfaction.
    • Conduct quarterly business reviews with clients to discuss community objectives, industry trends, and client feedback.
    • Participate in food service-related committees within assigned communities and attend special events to demonstrate the company's commitment to the community.
  • Business and Financial Acumen:
    • Ensure responsible financial management of assigned communities, including developing annual budgets and monitoring financial reports.
    • Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
    • Collaborate with the marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
  • Team Building & Management:
    • Provide vision, strategy, and tools to team members to successfully execute their community dining program and exceed resident and client satisfaction.
    • Lead a diverse team of food and beverage professionals, fostering a culture of excellence and teamwork.
    • Recruit, train, mentor, and motivate team members to drive customer satisfaction and business growth.
Requirements
  • Education: Bachelor's degree in business, health care, or a related field, or equivalent comparable experience.
  • Experience: Minimum of two years' experience in multi-unit management with a focus on Food Services.
  • Skills: Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
  • Preferred Qualifications: Proven ability to work effectively in an unstructured, fast-paced, and P&L environment; shown ability to mentor and develop team members; excellent written and verbal communication skills.
Benefits
  • Medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs).