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Luxury Residential Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Luxury Residential Front Desk Associate to join our team at Action Property Management. As a key member of our front desk team, you will be responsible for delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Key Responsibilities:- Represent Action Property Management and the Association by delivering exceptional customer service and ensuring resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Complete Daily Activity Report.
- Answer and direct incoming phone calls. Receive and distribute resident parcels.
- Address resident and guest concerns and questions.
- Demonstrate strong understanding of the association's governing documents.
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- At least two years of customer service experience.
- Hospitality, luxury retail or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired.
- Polished and professional appearance and demeanor.
- Upbeat and positive team player attitude.
- Strong judgment and solutions-oriented.
- Proactive customer service approach.
We offer a comprehensive benefits package, including medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
