HVAC Service Manager Position

2 weeks ago

Corona, California, United States INLAND MECHANICAL SERVICES INC. Full time
Job Summary

We are seeking an experienced HVAC Service Manager to lead our service department and drive growth. As a key member of our team, you will be responsible for managing daily operations, building a high-performing team, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Manage daily service operations, including technician scheduling, dispatch, and customer communication.
  • Build, develop, and manage a high-performing HVAC service team, including recruiting, training, and mentoring technicians.
  • Drive departmental revenue growth by 50% year-over-year, maintain a gross margin of 50% or higher, and ensure profitability.
  • Oversee all service operations, ensuring the highest standards of customer satisfaction and quality.
  • Manage departmental budgets, drive profitability, and collaborate with sales teams to grow service revenue.
  • Act as a liaison between the service team and upper management, preparing and presenting performance reports to align with organizational goals.
  • Develop and implement processes that maximize efficiency and cut back deficiencies.
  • Maintain a technician retention rate of 90% or higher and ensure each technician completes at least 40 hours of training annually.
Requirements
  • Proven ability to build, motivate, and manage a service team.
  • Strong technical knowledge of HVAC systems and services.
  • Experience in managing departmental budgets and driving profitability.
  • Excellent leadership, organizational, and time management skills.
  • Self-starter/Excellent work ethic.
  • Proactive approach to problem-solving, and process improvement.
  • Maintaining a positive attitude while working in a team.
  • Ability to thrive in an environment of change and growth.
  • Strong written and verbal communication skills.
  • Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite.
  • Ability to think individually as well as collaboratively when approaching job responsibilities.
Education and Experience
  • High School Diploma or Equivalent (GED) required.
  • 10+ Years HVAC Experience.
  • Trade School.
  • Clean Driving record.
  • Valid driver's license.
  • EPA Universal Certification.
Benefits
  • Health, Dental & Vision Insurance: 50% Employer-Paid.
  • Multiple Coverage Plan Options.
  • $10,000 Employer-Paid Life Insurance.
  • Paid Holidays.
  • PTO Program.
  • Company Vehicle.
  • Professional Training & Development Opportunities.
Commitment to Diversity

Inland Mechanical Services Inc. is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

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