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Senior Product Manager
4 weeks ago
As a Senior Product Manager for API Integration, you will be responsible for defining and bringing to market best-of-breed products and supporting all integrations between ACD and WFM Solutions. You will translate business use cases into technical requirements in an agile environment and serve as a subject matter expert inside and outside of the company.
Key Responsibilities:- Define technical and feature integration requirements for ACD product features for integration to Workforce Management systems.
- Gather customer use cases and business justification for product enhancements.
- Contribute to market research in collaboration with industry experts and customers to build roadmap items.
- Partner with engineering to evaluate and select new technology for integration methods.
- Respond to inquiries from sales and customers and evangelize current and future product functionality.
- Proactively seek feedback from stakeholders, customers, and partners to define and prioritize features.
- Be a champion for the team and communicate roadmap to key internal stakeholders to procure buy-in.
- Facilitate collaborative meetings to research and document product development ideas and concepts with cross-functional teams.
- Work cross-functionally to define target pricing and go-to-market strategy.
- Own the product life cycle from strategic planning to execution.
- Participate and assist in go-to-market planning, collaborating with all stakeholders in execution.
- 5+ years of WFM and Contact Center knowledge and experience required, preferably with ACD/Omnichannel.
- Strong knowledge of software integration methods preferred.
- Bonus if you have 3 to 5 years of experience with and knowledge of Agile Product Management, creating and maintaining a product roadmap, and R&D teams, processes, and methodology.
- Will be very helpful to be able to translate technical requirements to business needs and business needs to technical content as it relates to this integration.
- Enterprise (B2B) software product management experience preferred.
- Strong technical skills and ability to partner with engineering and other cross-functional teams regarding architecture and feature functionality decisions and initiatives.
- Demonstrated success defining and launching contact center processes.
- Excellent communication and interpersonal skills.
- Thorough understanding of the competitive landscape to appropriately define and position products and services.
- Experience effectively using influence, negotiation, and relationship building techniques to drive product decisions and effective execution.
- Current on technology trends, competitive data, and market innovation within the enterprise software industry.
- Use of SQL query language for analysis purposes.
- Knowledge of Jira and Confluence preferred.
- Ability for occasional business travel required.
- BA or BS is required; MBA strongly preferred.
- Computer Science or related technical degree preferred.
