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Client Support Specialist

2 months ago

Santa Ana, California, United States Iteris Full time

Customer Service Representative

Iteris is a leading innovator in transportation solutions, recognized for over 15 years of excellence in the industry. Our groundbreaking work includes the development of statewide traveler information systems and advanced vehicle connectivity technologies, alongside traffic performance measurement and analytics software. Our smart detection sensors, capable of distinguishing between vehicles, pedestrians, and cyclists, are implemented in a significant portion of signalized intersections across the United States and are utilized in over 40 countries globally.

With a diverse clientele exceeding 10,000, including governmental agencies and commercial enterprises, Iteris is regarded as a trusted advisor in smart mobility practices, striving to enhance intersection safety, reduce congestion, and promote sustainable operations.

Position Overview:

We are currently seeking a dedicated Customer Service Representative.

Key Responsibilities:

  • Manage customer orders with a focus on accuracy and efficiency.
  • Handle order entry and maintain data integrity within CRM/ERP systems.
  • Support the sales team in fulfilling orders, managing returns, warranty services, and repairs.
  • Process orders for materials or merchandise based on sales input or direct customer interaction.
  • Maintain comprehensive customer files, including sales contracts and pertinent information.
  • Provide pricing information, complete order documentation, and verify item quantities.
  • Coordinate with various departments regarding order status, shipping timelines, pricing, product availability, and back orders.

Qualifications:

  • A minimum of three years of experience in a customer service role.
  • Proficient in navigating CRM/ERP systems (experience with Oracle, Microsoft Dynamics, or SAP is highly desirable).
  • Familiarity with Microsoft Office applications.
  • High School Diploma or General Education Degree (GED) is required; an Associate's Degree or equivalent experience in Business Administration, Marketing, or a related field is preferred.

Essential Skills:

  • Attention to detail and accuracy in work.
  • Ability to adapt to changing workplace environments.
  • Strong analytical skills for data processing and interpretation.
  • Business acumen to understand various business-related topics.
  • Effective oral and written communication skills.
  • Detail-oriented approach to tasks.
  • Strong time management skills to meet deadlines.

Benefits:

  • Incentive-based bonuses at the end of the fiscal year.
  • 401(k) retirement savings plan with immediate matching.
  • Comprehensive medical and dental insurance.
  • Vision coverage.
  • Life insurance options.
  • Medical reimbursement plans.
  • Disability coverage.
  • Generous paid time off (PTO) policy.
  • Family-friendly programs.
  • Robust education assistance program.
  • Home computer purchase assistance.
  • In-house training and development programs.

Iteris, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.

Job Function: Sales

Pay Type: Hourly