Assistant General Manager

1 day ago


Monroe, Louisiana, United States Massage Envy Full time

{"h1": "Assistant General Manager at Massage Envy Monroe-West Monroe", "p": "We are seeking a highly motivated and experienced Assistant General Manager to join our team at Massage Envy Monroe-West Monroe. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the clinic, achieving membership and retail sales goals, and managing a team of sales associates and massage therapy staff.

Responsibilities:

* Oversee and manage the daily operations of the clinic
* Achieve all membership and retail sales goals
* Manage sales associates and massage therapy staff
* Train and monitor the performance of sales associates
* Create and maintain staff and therapist work schedules
* Provide excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival, and selling memberships
* Maintain a professional and impeccable clinic environment for employees and members/guests
* Generate sales reports, payroll, bank deposits, maintain inventory, and order supplies

Requirements:

* Management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym
* Natural leadership skills and ability to build relationships while motivating, coaching, and supporting a team
* Ability to have tough conversations in a professional and constructive manner
* Ability to create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
* Ability to effectively resolve customer challenges while maintaining a safe and therapeutic environment
* Ability to empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
* Ability to develop positive relationships and build confidence with employees, members, and guests

Perks and Pay:

* Competitive base pay plus bonuses and commissions ($13-$17/hour)
* Medical, dental, and vision plans with employer contribution
* Matching 401(k) after 12 months
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work/life balance
* In-depth product and service training
* 25% off all products
"}



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