Logistics Coordinator

4 weeks ago


Franklin, Massachusetts, United States Regency Transportation Full time

Job Description

As a key member of the Regency Transportation team, the Driver Manager plays a vital role in ensuring the efficient movement of customer freight. This position requires strong customer service and sales support skills, with a focus on building relationships with drivers and customers.

The Driver Manager is responsible for scheduling drivers to pick up or deliver loads, monitoring driver daily logs for errors or violations, and maintaining accurate records. This role also involves proactively identifying problems and implementing effective solutions to achieve individual, team, and company goals.

Key Responsibilities:

  • Build and Nurture Relationships: Develop and maintain strong relationships with customers and drivers to ensure seamless freight movement.
  • Communication: Communicate effectively and professionally with customers and drivers via phone and email.
  • Transportation Management: Update and maintain the Transportation Management System to ensure accurate and efficient freight movement.
  • Problem-Solving: Identify and resolve problems promptly to minimize disruptions and ensure customer satisfaction.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build professional relationships via phone and email.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficient in Microsoft Office, including Outlook, Word, and Excel.
  • Customer Service Skills: Exceptional customer service skills, with a focus on building strong relationships with customers and drivers.

Regency Transportation is an equal employment opportunity employer.



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