Logistics Coordinator
4 weeks ago
Just In Time Staffing LLC is seeking a highly skilled and organized individual to fill the role of Dispatcher and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our logistics operations.
Key Responsibilities:
- Provide professional and timely communication with drivers, customers, and internal stakeholders via phone calls and system messages.
- Effectively assign loads to drivers to maximize profitability, customer satisfaction, and driver retention.
- Monitor driver loads and resolve any issues that may affect scheduled times for pickup or delivery, while proactively communicating with affected customers.
- Schedule, dispatch, and resolve problems for drivers, contractors, and/or carriers.
- Utilize exceptional communication skills to quickly resolve issues related to timely pickup and delivery of shipments.
- Document all activity with the team working in the field, along with any resolutions to ensure a great customer experience.
- Answer phone calls and make completion calls to customers.
- Promote a professional workplace while working under pressure in a fast-paced environment.
Requirements:
- Ability to process information with a high level of accuracy.
- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
- Ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Ability to adapt to changing environments.
- Excellent phone communication skills and etiquette.
- Ability to use multiple different interfaces, including Excel and PowerPoint.
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