Logistics Coordinator

4 weeks ago


Franklin Park, United States Just In Time Staffing LLC Full time
Job Overview

Just In Time Staffing LLC is seeking a highly skilled and organized individual to fill the role of Dispatcher and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our logistics operations.

Key Responsibilities:

  • Provide professional and timely communication with drivers, customers, and internal stakeholders via phone calls and system messages.
  • Effectively assign loads to drivers to maximize profitability, customer satisfaction, and driver retention.
  • Monitor driver loads and resolve any issues that may affect scheduled times for pickup or delivery, while proactively communicating with affected customers.
  • Schedule, dispatch, and resolve problems for drivers, contractors, and/or carriers.
  • Utilize exceptional communication skills to quickly resolve issues related to timely pickup and delivery of shipments.
  • Document all activity with the team working in the field, along with any resolutions to ensure a great customer experience.
  • Answer phone calls and make completion calls to customers.
  • Promote a professional workplace while working under pressure in a fast-paced environment.

Requirements:

  • Ability to process information with a high level of accuracy.
  • Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
  • Ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Ability to adapt to changing environments.
  • Excellent phone communication skills and etiquette.
  • Ability to use multiple different interfaces, including Excel and PowerPoint.


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