Senior Manager of Credit and Collections

4 weeks ago

Oakland, California, United States Penumbra Full time

As a Senior Manager of Credit and Collections at Penumbra, you will play a pivotal role in the company's receivable cycles.

You will oversee the credit and collections operations, emphasizing efficiency, scalability, and strategic growth.

  • Select, manage, train, and develop staff to achieve optimal performance.
  • Proactively manage client receivables, monitor risks, and engage directly with clients and key stakeholders to facilitate payment processes.
  • Review delinquent accounts, prepare monthly reports of high-risk accounts for executive leadership.
  • Maintain compliance with bankruptcy proceedings.
  • Analyze credit and collection practices, develop process improvements, and drive data-driven decision-making.
  • Own key financial responsibilities, including bad debt analysis, cash forecasting, and supporting the financial statement close process.
  • Provide monthly and quarterly executive-level reporting of cash, credit, and collections metrics.
  • Foster a team culture focused on customer service, accountability, quality, and continuous improvement.
  • Lead and motivate the collections team to achieve targets.
  • Ensure timely and accurate daily cash application and resolution.
  • Manage account escalation processes and maintain collaboration with stakeholders for resolution while mitigating risk.
  • Manage and support internal and external audits.

Requirements:

  • Bachelor's degree in business, accounting, or a related field with 10+ years' experience or equivalent combination of education and experience.
  • 10+ years' experience in Credit and Collections for US and international entities preferred.
  • 5+ years of people management experience in Accounts Receivable or related functions with a similar company.
  • 5+ years of experience in a supervisory role desired.
  • Strategic leadership capabilities preferred.
  • Strong analytical abilities.
  • Self-motivated, flexible, and able to change priorities in a challenging fast-paced environment.
  • Develop future leadership through individual development plans, succession planning, and mentorship.
  • Must possess the capability of facilitating resolutions to issues related to cross-functional operations.
  • Strong oral, written, and interpersonal communication skills.
  • Proficient in the use of technology.
  • High degree of accuracy and attention to detail.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.

Working Conditions:

General office environment. Willingness and ability to work on site. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 5 pounds. Must be able to move between buildings and floors.

Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.

Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

What We Offer:

  • A collaborative teamwork environment where learning is constant, and performance is rewarded.
  • The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
  • A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

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