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Customer Experience Associate

2 months ago

Portsmouth, New Hampshire, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional service to our customers, ensuring a seamless shopping experience, and driving sales growth.

Key Responsibilities
  • Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
  • Recommend products and services to customers, based on their preferences and needs.
  • Process transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Monitor and maintain a clean and organized store environment, adhering to company standards.
  • Participate in visual merchandising and inventory management activities to ensure a visually appealing store display.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
  • Basic math skills and accuracy in handling cash and operating a point-of-sale system.
  • Ability to lift up to 30 pounds and stand for long periods.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and training.
Why Join Our Team?

Macy's is a leading retail brand, committed to providing exceptional customer service and driving sales growth. As a Customer Experience Associate, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our company.