Assistant Housekeeping Operations Manager

6 days ago


Phoenix, Arizona, United States Marriott International Inc Full time
Job Summary

This entry-level management position supports the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. The Assistant Housekeeping Operations Manager works closely with employees to maintain guestrooms and public spaces, ensuring a high level of cleanliness and organization. This role involves completing inspections, holding employees accountable for corrective action, and assisting in maintaining the operating budget.

Candidate Profile

To be successful in this role, candidates should possess:

  • A high school diploma or equivalent, with at least one year of experience in housekeeping or a related field.
  • Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.
Core Work Activities

The Assistant Housekeeping Operations Manager will be responsible for:

  • Assisting in managing housekeeping operations and budgets, including inventory management and supply ordering.
  • Ensuring guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Working effectively with the Engineering department on guest room maintenance needs.
  • Understanding and complying with loss prevention policies and procedures.
  • Ensuring all employees have proper supplies, equipment, and uniforms.
  • Assisting in supervising an effective inspection program for all guestrooms and public spaces.
  • Assisting in managing linen inventory and guest supplies, and assisting in the ordering of supplies as necessary.
  • Assisting in supervising Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observing service behaviors of employees and providing feedback to individuals, continuously striving to improve service performance.
Ensuring Exceptional Customer Service

The Assistant Housekeeping Operations Manager will be responsible for:

  • Handling guest problems and complaints, seeking assistance from a supervisor as necessary.
  • Assisting in the review of comment cards and guest satisfaction results with employees.
  • Setting a positive example for guest relations.
Benefits

Marriott International Inc. offers a comprehensive benefits package, including:

  • A bonus program.
  • Comprehensive health care benefits.
  • A 401(k) plan with up to 5% company match.
  • An employee stock purchase plan at 15% discount.
  • Accrued paid time off (including sick leave where applicable).
  • Life insurance.
  • Group disability insurance.
  • Travel discounts.
  • Adoption assistance.
  • Paid parental leave.
  • Health savings account (except for positions based out of or performed in Hawaii).
  • Flexible spending accounts.
  • Tuition assistance.
  • Pre-tax commuter benefits.
  • Other life and work wellness benefits.
About the Team

At Marriott International Inc., we believe in helping our guests experience the unique character of the neighborhoods they visit. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.



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