Front Desk Guest Experience Specialist

5 days ago


Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time
Delivering Exceptional Guest Experiences

At Marriott Hotels & Resorts, we're committed to creating unforgettable experiences for our guests. As a Front Desk Guest Experience Agent, you'll play a vital role in delivering personalized service and exceeding guest expectations.

Key Responsibilities:

  • Provide warm and welcoming check-in and check-out experiences for guests
  • Offer tailored recommendations and services to enhance guest stays
  • Address guest concerns and resolve issues promptly and professionally
  • Collaborate with hotel teams to ensure seamless guest experiences

What You'll Need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and services

Why Join Our Team?

As a Front Desk Guest Experience Agent at Marriott Hotels & Resorts, you'll have the opportunity to work with a dynamic team, develop your skills, and make a real impact on our guests' experiences. If you're passionate about delivering exceptional service and creating memorable moments, we'd love to hear from you


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