Senior Site Reliability Engineer

2 weeks ago

Raleigh, North Carolina, United States Veradigm® Full time


Welcome to Veradigm. Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our vision is a connected community of health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


About Veradigm Provider:

Veradigm offers healthcare provider practices a suite of user-friendly solutions designed to streamline clinical and financial workflows. We deliver actionable insights to drive improved outcomes, reduce patients' out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.


Position Overview:

We are in search of a highly skilled and motivated Senior Site Reliability Engineer (SRE) to join our dynamic team. In this senior role, you will play a crucial part in ensuring the reliability, performance, and continuous availability of our systems and services.

Your responsibilities will include managing and swiftly resolving incidents as they arise, while leveraging your advanced knowledge of Azure and AWS cloud services to proactively prevent potential issues through strategic innovation.


As a leader within our SRE department, you will bring a minimum of 8 years of relevant industry experience, including at least 3 years in a senior capacity such as Senior SRE or Senior DevOps Engineer.

Your daily responsibilities will extend beyond incident management to include mentoring other engineers, guiding them through their career progression, and fostering a culture of excellence and continuous improvement.


Key Contributions:


- Serve as an on-call engineer, responsible for managing and resolving incidents that impact the availability and performance of our systems.

- Collaborate with teams with over 8 years of experience in development, operations, and infrastructure to design, implement, and maintain robust, scalable, and reliable systems.

- Proactively monitor and analyze system metrics to identify potential issues and take necessary actions to prevent or mitigate them.

- Conduct thorough root cause analysis of incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.

- Automate manual processes and tasks to improve efficiency and reduce human error.

- Participate in capacity planning and performance optimization efforts to ensure system scalability and reliability.

- Stay updated with the latest industry trends and emerging technologies related to cloud services and site reliability engineering.


Qualifications:


- 8+ years of experience in development, operations, and infrastructure, with a current or most recent role as a Senior SRE, Senior DevOps Engineer, or an equivalent senior position for at least 2-3 years.

- Bachelor's degree in computer science, engineering, or a related field (or equivalent work experience).

- Profound understanding of Site Reliability Engineering principles, with a proven track record in effectively implementing Service Level Agreements (SLAs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs) to drive and measure system reliability and performance.

- Extensive experience in incident management and on-call support, preferably in a high-availability production environment.

- Strong knowledge of cloud services, particularly in Azure and AWS, including virtual machines, networking, storage, and load balancing.

- Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.

- Excellent troubleshooting and problem-solving skills, with a keen attention to detail.

- Self-driven and motivated, with the ability to work independently and prioritize tasks effectively.

- Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams.

- Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.

- Experience with monitoring and logging tools, such as Prometheus, Grafana, ELK stack, or similar.


Additional Requirements:


- Demonstrated ability to mentor peers and guide them in their career progression, fostering a culture of continuous learning and improvement within the team.

- The candidate's current role must involve dealing directly with production environments and external customers, ensuring high standards of reliability and service quality.


Bonus Skills and Certifications:


- C#

- Object-oriented programming fundamentals

- Certifications in Azure, AWS, Terraform, Kubernetes


Empowering Our Associates:


Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network.


Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category.

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