HVAC Service Coordinator

3 days ago


Marlborough, Massachusetts, United States A&L Plumbing, Heating and Cooling Inc Full time

A&L Plumbing, Heating, and Cooling Inc. is a trusted company with a family ethos that upholds honesty and professionalism in the Greater Boston and Metro West areas since 1975.

We are seeking an experienced HVAC/Plumbing Dispatcher to join our team in person or remotely. This role requires excellent customer service skills, ability to multi-task, and geographical knowledge of the service area.

The ideal candidate will have 1-2 years of experience in customer service, dispatching, or project management. They should be organized, proficient in Microsoft Office Suite, and have a working knowledge of the HVAC & Plumbing industry.

**Job Responsibilities:**

  • Maintain daily schedules for Service & Install Technicians
  • Schedule return trips with customers when parts are in
  • Maintain on-call schedule for service technicians
  • Keep customers informed about company schedules and lead-times

**Salary Range:** $26.00 - $31.00 per hour, depending on experience.

**Benefits:*

  • 50% paid medical, dental, and vision insurance for employees
  • 100% paid long-term disability insurance
  • $50,000 life insurance coverage
  • 5% match for 401(k) after 6 months
  • Birthday bonus equivalent to 8 hours of pay
  • Vacation time (2 weeks first year, 3 weeks 1-4 years, 4 weeks 5+)
  • Sick time (40 hours for full-time employees)
  • Bereavement leave (3 days)
  • Tuition reimbursement ($500/year)
  • Maternity and paternity leave


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