Restaurant Operations Manager
5 days ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Fogo de Chão. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction, and driving business growth.
Key Responsibilities- Supervise and advise restaurant team members to ensure seamless service delivery.
- Develop and implement strategies to attract, retain, and develop high-performing team members.
- Utilize GuestBridge/OpenTable to manage guest reservations and wait times, ensuring a smooth dining experience.
- Ensure all employees hold current and valid food handler certifications, maintaining a safe and healthy work environment.
- Promote a Culture of Recognition, fostering a positive and inclusive work environment.
- Resolve guest concerns and ensure guest satisfaction, addressing any issues promptly and professionally.
- Manage inventory, forecasting, and setting targets to drive business growth and profitability.
- Promote and manage the EcoSure program, ensuring a sustainable and environmentally responsible approach to operations.
- Ensure safety policies and procedures are communicated and adhered to, maintaining a safe work environment for all team members and guests.
- 5 years of restaurant operations experience, with a minimum of 3 years in churrasco and churrascaria cuisine.
- High School Diploma or equivalent required; Bachelor's degree in hotel/restaurant management preferred.
- Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
- Occasional travel required.
- Decisive Judgment: Make timely and confident decisions.
- Adapting to Change: Adapt to changing situations and restructure tasks and priorities as needed.
- Planning & Organizing: Effectively organize and plan work according to organizational needs.
- Driving for Results: Challenge and push the organization and yourself to excel and achieve.
- Guest Service: Recognize and understand guest needs, delivering in a manner that exceeds guest expectations.
- Managing Others: Direct and lead others to accomplish organizational goals and objectives.
- Coaching & Developing Team Members: Advise, assist, mentor, and provide feedback to others.
- Resilience: Promote and maintain high standards of quality of work in the restaurant.
- Teamwork & Collaboration: Effectively work and collaborate toward a common goal.
- Policies, Processes & Procedures: Follow organizational plans and guidelines, setting a good example by consistently adhering to appropriate work guidelines.
- Functional Acumen: Possess the skills, knowledge, and abilities necessary to be effective in the specific functional content of the job.
Fogo de Chão offers a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, and short-term disability. We also offer a voluntary benefits package, including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
We are an Equal Opportunity Employer and an E-Verify participant, committed to diversity and inclusion in the workplace.
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