Service Quality Specialist

5 days ago


Panama City Beach, Florida, United States Waste Pro Full time

Are you passionate about delivering exceptional service and building strong relationships with customers? As a Service Quality Specialist at Waste Pro, you will be responsible for ensuring that our customers receive the highest level of service possible. This includes answering incoming calls, resolving customer issues, and providing service quotes for new customers.

You will also be responsible for establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Additionally, you will provide customer retention by offering high-level customer service and alternatives to cancellation requests.

Our ideal candidate will have excellent communication skills, be able to handle approximately 100 inbound calls per day, and have a passion for delivering outstanding customer experiences. The salary range for this position is $45,000 - $65,000 per year, depending on experience.



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