Software Implementation Specialist

3 days ago

Fort Walton Beach, Florida, United States Source Intelligence Full time
{"h1": "Software Implementation Specialist - Enterprise Solutions","p": "At Source Intelligence, we empower our clients to identify and eliminate environmental hazards and human rights abuses in their supply chains. As a Software Implementation Specialist, you will be accountable for the day-to-day management of Project delivery and have the responsibility of overseeing a portfolio of Enterprise Client Projects.

Our platform is highly configurable, and to achieve the best outcomes, we work as a very close, supportive team which is paramount to our success.

### Key Responsibilities

* Manage a portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end.
* Organize and lead customer teams and internal resources.
* Develop project plans, maintaining timelines for accurate scheduling and alignment.
* Define project deliverables, scoping, developing assumptions, and building detailed specifications.
* Gather and document client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises, and offering solutions in-line with the capabilities of the software and industry best practices.
* Review requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks.
* Data mapping, helping the client to produce the output from their source system for the CMAP platform.
* Continual expansion of knowledge as the platform develops.
* Take part in the implementation by configuring the solution to meet client requirements.
* Develop and conduct UATs.
* Support Clients with development of processes, procedures, and training materials as required.
* Support the Client post-implementation and assist in continuous improvement cycles.
* Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritized effectively.
* Perform testing of the solution as changes are made to meet customer needs.
* Provide presentations of the solution based on common customer use cases.
* Support documentation and external training material reviews."}

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