Front Desk Associate

2 weeks ago


Woodbridge, Connecticut, United States Marquee Hospitality Full time
Front Desk Agent Job Description

Marquee Hospitality is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Services: Greet and welcome guests, register them into the system, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage the front desk, handle guest requests, and resolve any issues that may arise.
  • Communication: Answer phone calls, respond to emails, and communicate with guests and staff in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless operations and provide excellent guest experiences.
Requirements:
  • Customer Service: Provide exceptional customer service and ensure guest satisfaction.
  • Communication: Excellent communication and interpersonal skills.
  • Teamwork: Ability to work collaboratively with other departments.
  • Adaptability: Flexibility to work varying schedules and adapt to changing situations.
Benefits:
  • Employee Perks: Enjoy flexible schedules, employee incentives, and a buddy program.
  • Professional Development: Opportunities for growth and development within the company.


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