Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Financial Customer Associate. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling a wide range of customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, and chat
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services to effectively address customer needs
- Meet or exceed performance metrics and goals
Requirements:
- 1+ year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in navigating and troubleshooting basic technology issues or systems
- High School diploma or GED required
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Fidelity Investments:
Fidelity Investments is a leading provider of financial services, offering a range of products and services to help individuals and institutions achieve their financial goals. We are committed to providing exceptional customer service and building long-term relationships with our clients.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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