Customer Service Director

2 weeks ago


Colorado Springs, Colorado, United States Compass Group USA Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team in Colorado Springs, CO. This is a unique opportunity to drive business growth, improve customer satisfaction, and excel in a dynamic industry.

Job Responsibilities

  • Develop and implement site visit strategies to enhance client retention and relationships
  • Collaborate with branches to ensure successful grand openings and compliance with local and national account standards
  • Analyze corporate compliance reporting to identify areas for improvement and develop action plans to address them
  • Work closely with local management to create incremental sales plans, track performance, and increase profitability
  • Cultivate retail pricing opportunities, encourage repeat sales, and introduce new products to boost revenue
  • Maintain merchandising standards and assess performance through audit reports
  • Perform route driver duties as needed, including driving a company vehicle over established routes to deliver products and services

Requirements

  • Bachelor's degree preferred; two-year college degree or equivalent combination of education and experience acceptable
  • Three years of driving experience required, with a valid Non-CDL Class C driver's license and good driving record
  • One to two years of customer service experience, or minimum one year of related experience
  • Route management, retail, and merchandising experience preferred
  • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
  • Familiarity with food and beverage industry and excellent communication skills
  • Must be able to travel to client sites and lift 50 pounds consistently

About Us

Canteen, a member of Compass Group USA, is a leading provider of break time solutions. We bring people together through food, service, and experience, backed by industry-leading technology. Our mission is to create a better workplace and connect employees.

What We Offer

  • A competitive salary range of $60,000-$65,000 per year
  • A comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program

How to Apply

If you are passionate about delivering world-class service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity. Please note that applications are accepted on an ongoing basis, and we are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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