Dynamic Client Success Champion

3 weeks ago


Charlotte, North Carolina, United States Gamelearn Full time
Job Title

French Market Account Growth Specialist

About the Role

We are seeking a highly motivated and experienced French Market Account Growth Specialist to lead client growth and success in the French Market. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for delivering exceptional customer experiences.

About Gamelearn

Gamelearn is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives. We have a diverse team of 130+ members and are committed to growth and innovation.

About the Job

  • Client Onboarding and Training: Guide clients through the onboarding process, providing hands-on training on our game-based learning platform.
  • Optimize Platform Utilization: Develop and implement tailored consumption strategies to help clients maximize the value and ROI of our services.
  • Data-Driven Customer Insights: Analyze customer data and behaviors to inform internal strategies and drive meaningful engagements.
  • Cross-Functional Collaboration: Work closely with teams across Product, IT, and Marketing to deliver seamless and cohesive customer experiences.
  • Ensure Service Excellence: Uphold high-quality standards in service delivery, aiming to secure contract renewals, reduce customer churn, and strengthen client loyalty.
  • Identify Growth Opportunities: Proactively uncover and qualify opportunities for upselling and cross-selling within your account portfolio.

What You'll Do:

You will be responsible for building strong client relationships, leading client onboarding and training, optimizing platform utilization, and ensuring service excellence. You will work closely with cross-functional teams to deliver seamless customer experiences and identify growth opportunities.

Your Experience and Skills:

  • At least 5 years of experience in an account management role within a technology or SaaS company.
  • Native or bilingual communications skills in French, working proficiency in English and Spanish.
  • Proven ability to collaborate seamlessly with cross-functional teams.
  • Exceptional consultation and negotiation skills.
  • Motivated by challenges and persevering in pursuing opportunities.
  • Extremely organized, able to prioritize, and having business acumen.

Location:

We offer a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office presence. For candidates residing in other cities, we offer the opportunity to work fully remotely.



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