Director of Client Success Operations

3 days ago


Charlotte, North Carolina, United States Training The Street Full time
About the Opportunity

Training The Street is seeking a Director of Client Success Operations to lead our client-facing team. As an Associate Director- Client Success, you will be responsible for developing and implementing strategies to drive client satisfaction and retention. You will work closely with our leadership team to achieve client objectives and collaborate with other TTS team members to ensure smooth program delivery.

Key Responsibilities:

  • Manage a team of Client Success Associates
  • Develop and execute client outreach plans to drive sales growth
  • Collaborate with senior team members to serve clients' training needs
  • Provide oversight to optimize internal systems for client management

Requirements:

  • 3-5 years of prior client services experience in the Banking or Financial Services Industry
  • Excellent communication, organizational, and time management skills
  • Ability to solve problems creatively and possess a professional demeanor
  • Fluency with Microsoft Office and Adobe

Estimated Salary: $90,000 - $120,000 per year, depending on location and experience.



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