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Enterprise Customer Success Manager, US
2 months ago
Fonoa is seeking a highly skilled Enterprise Customer Success Manager to join our team in the US. As a key member of our customer success team, you will be responsible for ensuring that our customers fully leverage our tax compliance solutions to enhance their indirect tax strategies.
Key Responsibilities- Customer Success: Manage a diverse portfolio of accounts and collaborate closely with customers and internal stakeholders to secure successful renewals and drive expansion.
- Strategic Partnership: Play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on service scope validation, program design, and the delivery of scalable, high-quality solutions.
- Expert Advice: Offer expert advice on Fonoa's platform capabilities, influencing its design and implementation to meet and exceed customer expectations.
- Strategy Development: Contribute to the development of our customer success strategy, shaping and building the customer success team from the ground up.
- 6+ years of experience in customer success, project management, account management, or similar roles.
- 3+ years of experience in B2B SaaS environments.
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives.
- Clear communication skills, capable of engaging both technical and non-technical stakeholders.
- Proficiency in developing Professional Services solutions that deliver tangible value, with a solid grasp of the commercial aspects of proposals and delivery.
- A creative and entrepreneurial mindset, with the ability to think innovatively.
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth.
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities.
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions.
Fonoa is a company that enables businesses worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. We are a distributed team in more than 20 countries worldwide, and we are committed to making taxes simple.
We offer a competitive base salary for this position and remain open to a specific range depending on candidates' experience. Also, we provide attractive equity to keep everyone positively incentivized.
