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Retail Operations Manager

2 months ago

Plainfield, Illinois, United States Terrabis Full time
About Us

Terrabis is a leading cannabis company that prides itself on being a trusted partner in the industry. We offer high-quality products and information, and our team of dedicated professionals is committed to creating the best possible experience for our customers.

Job Summary

We are seeking a Retail Assistant Manager to support our General Manager in leading a dynamic team within the cannabis industry. This role is crucial in fostering a culture centered on employee development, exceptional customer service, and operational excellence.

Key Responsibilities:
  • Support the General Manager in leading and creating a culture that prioritizes employee development and customer service.
  • Drive sales through product education and maintaining cannabis industry knowledge.
  • Build teams in accordance with our mission, vision, and goals.
  • Develop and coach Terrabis Leads to help elevate their skills and expertise.
  • Establish a culture of accountability through setting clear expectations and performance management.
  • Support the General Manager in developing team schedules and assisting with dispensary staffing.
  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the General Manager.
  • Work with General Manager to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and employee concerns.
  • Complete and appropriately delegate tasks assigned during scheduled shift, including:
    • Cash handling and discount application when applicable.
    • Verification of proper paperwork, documentation, and ID for patients.
    • Accurate use and maintenance of the Point of Sale (POS) system.
    • Ensure POS stations are ready to go at store opening.
    • Ensure opening and closing checklists are completed in a timely manner.
  • Assist General Manager in maintaining healthy inventory management processes, including deliveries, cycle counts, and verifying order accuracies.
  • Assist with investigating product discrepancies and maintaining a culture of compliance.
  • Other duties as assigned by the General Manager.
Qualifications:
  • Bachelor's degree preferred.
  • Cannabis experience preferred.
  • 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail.
  • Inventory control experience required.
  • Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
  • Meet timelines consistently and be able to effectively work under pressure.
  • Continuously open to constructive, developmental feedback.
  • High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross functionally.
  • Strong math skills.
  • Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email.
Additional Requirements:
  • Must be 21 years or older.
  • Must pass all required background checks.
  • Must possess valid driver's license or state ID.
  • Remain compliant with all legal and company regulations for working in the industry.
  • Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.