Guest Services Team Lead

4 weeks ago


Philadelphia, Pennsylvania, United States Four Seasons Full time

Job Summary:

We are seeking a highly skilled Guest Services Supervisor to join our team at Four Seasons. As a key member of our hospitality operations, you will be responsible for overseeing the smooth execution of guest services, ensuring exceptional customer experiences, and driving team performance.

Key Responsibilities:

  • Oversee guest services operations, ensuring seamless check-in and check-out processes.
  • Train and mentor staff on customer service standards, promoting a culture of excellence.
  • Monitor room availability and coordinate with housekeeping to ensure efficient room allocation.
  • Collaborate with other departments to enhance guest experience, driving revenue growth and customer satisfaction.
  • Handle guest inquiries and complaints professionally, resolving issues promptly and fairly.

Requirements:

  • Proven experience in hospitality operations, with a focus on guest services.
  • Excellent leadership and communication skills, with the ability to motivate and train staff.
  • Strong problem-solving and analytical skills, with the ability to adapt to changing situations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.


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