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Lead Valet Attendant

2 months ago

Philadelphia, Pennsylvania, United States Towne Park Full time

About the Role:

Towne Park is seeking a highly skilled and experienced Lead Valet Attendant to join our team as a Guest Service Supervisor. As a key member of our team, you will be responsible for:

  • Managing a team of valet drivers to ensure exceptional customer service and efficient operations.
  • Delegating and managing responsibilities among team members to optimize performance and productivity.
  • Coordinating the service experience for guests, working closely with colleagues to ensure that our service standards are met and exceeded.
  • Handling critical issues and making timely judgment calls to resolve problems and maintain a positive customer experience.
  • Maintaining and cleaning equipment and the valet area to ensure a safe and presentable work environment.

Requirements:

  • Proven experience in a customer-facing role, preferably in the valet or hospitality industry.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team.
  • Strong problem-solving and decision-making skills, with the ability to work under pressure.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.