Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our 311 Call Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer phone calls, respond to emails, and provide information to customers
- Resolve customer complaints and issues in a fair and timely manner
- Provide accurate and up-to-date information to customers
- Work collaboratively with other team members to achieve customer satisfaction
Requirements:
- Bachelor's degree in a related field
- Two years of previous customer service experience
- Ability to communicate effectively with customers and team members
- Strong problem-solving and analytical skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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