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Creative Operations Director

2 months ago

Raleigh, North Carolina, United States TRANZACT Full time
Job Description

The Creative Operations Director is responsible for facilitating the development of all creative assets. This role manages the flow of information and assets to and from the creative team, prioritizes work, monitors adherence to scope and creative deadlines, and monitors team bandwidth, working with Design and Content Directors to increase resources as needed.

Key Responsibilities
  • Manage creative process and workflow from creative request to release of assets
  • Responsible for intake, coordination, and project management of creative projects and processes, including design, production, copywriting, and development to ensure projects are on-track and facilitating handoff of materials to stakeholders
  • Responsible for identifying lift and requirements for all requests with input from Content and Design Directors; determine if kickoffs are needed and ensure scope documents are complete
  • Facilitate collaboration between internal and external stakeholders
  • Work with internal teams to establish priorities and ensure all Creative work in progress is in line with business priorities
  • Create and manage timelines and deadlines for creative assets
  • Manage project documentation, keeping it up-to-date and relevant for team members and stakeholders
  • Develop and refine effective workflow processes, scheduling strategies, and communication models
  • Communicate clearly and frequently to all stakeholders regarding timelines, delivery, feedback, obstacles, and improvement opportunities
  • Incorporate new processes, tools, and workflow systems to improve efficiencies
  • Maintain a firm understanding of all aspects of creative production processes
  • Monitor team bandwidth and work with team leads to load-balance for high-priority projects, escalating to director as necessary
Qualifications
  • BA or BS or comparable work experience
  • 7+ years of experience in direct operational management with a creative department or agency
  • Experience in handling issues around supervision, resource management, technology, and workflow processes
  • Understanding of design and content production processes
  • Proven track record of facilitating best-in-class creative
  • Communicating and building strong connections with executive leadership
  • Knowledge of implementation and utilization of technologies that support creative teams (workflow/project management, digital asset management/DAM)
  • Experience directing and managing a growing team of resources
  • Ability to build relationships across teams
  • Ability to multi-task, set priorities, and be resourceful in a fast-paced environment
  • Excellent verbal and written communication skills, interpersonal skills, organizational skills, and positive attitude
  • Proven ability to create clarity in ambiguous circumstances, including at the onset of a new project, gathering requirements, or managing through revisions