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General Manager

2 months ago


Paso Robles, California, United States Grand Fitness Full time
Job Summary

We are seeking a highly motivated and experienced General Manager to lead our fitness operations team at Grand Fitness. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness centers, ensuring a high-quality member experience, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Lead a team of employees in a positive and motivating manner
    • Provide continuous assistance in employee training and development
  • Operations Management
    • Manage day-to-day club operations, including scheduling, staffing, and inventory management
    • Ensure compliance with company policies and procedures
  • Customer Service
    • Create and maintain a welcoming atmosphere for members, prospective members, and guests
    • Ensure staff follow superior customer service guidelines
  • Business Development
    • Recruit, onboard, and train high-performing employees
    • Delegate responsibilities to club staff and enforce all company policies and procedures
  • Financial Management
    • Track club and employee statistics and reports
    • Administer and process all weekly/bi-weekly employee payroll
Requirements
  • Education and Experience
    • 1+ years of customer service experience
    • 2-3 years of experience supervising and leading a team
  • Skills and Qualifications
    • Strong customer service skills
    • Strong problem resolution skills
    • Strong verbal and written communication skills
    • Basic computer proficiency (Microsoft Suite)
    • Ability to lift up to 50 pounds
    • Ability to walk and stand for prolonged periods of time
    • Ability to continuously talk in person or on the phone during shift
What We Offer
  • Compensation and Benefits
    • Yearly salary
    • Medical, dental, and vision insurance
    • Vacation/holiday/sick time pay
    • Employee perks and discount program
    • Free Black Card membership
    • 401(k) plan