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General Manager
2 months ago
We are seeking a highly motivated and experienced General Manager to lead our fitness operations team at Grand Fitness. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness centers, ensuring a high-quality member experience, and driving business growth.
Key Responsibilities- Leadership and Management
- Lead a team of employees in a positive and motivating manner
- Provide continuous assistance in employee training and development
- Operations Management
- Manage day-to-day club operations, including scheduling, staffing, and inventory management
- Ensure compliance with company policies and procedures
- Customer Service
- Create and maintain a welcoming atmosphere for members, prospective members, and guests
- Ensure staff follow superior customer service guidelines
- Business Development
- Recruit, onboard, and train high-performing employees
- Delegate responsibilities to club staff and enforce all company policies and procedures
- Financial Management
- Track club and employee statistics and reports
- Administer and process all weekly/bi-weekly employee payroll
- Education and Experience
- 1+ years of customer service experience
- 2-3 years of experience supervising and leading a team
- Skills and Qualifications
- Strong customer service skills
- Strong problem resolution skills
- Strong verbal and written communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods of time
- Ability to continuously talk in person or on the phone during shift
- Compensation and Benefits
- Yearly salary
- Medical, dental, and vision insurance
- Vacation/holiday/sick time pay
- Employee perks and discount program
- Free Black Card membership
- 401(k) plan