Customer Service Representative

1 week ago


Canton, United States Dollar Bank Full time
Job Title: Customer Relations Specialist

At Dollar Bank, we are seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our Customer Relations Department, you will play a vital role in ensuring a positive and memorable customer experience.

Job Function/Purpose:

The Customer Relations Department is responsible for delivering exceptional customer service and support to our clients. As a Customer Relations Specialist, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing timely and accurate responses.

Key Responsibilities:
  • Respond to customer inquiries in a timely and accurate manner, ensuring compliance with bank and regulatory requirements.
  • Resolve customer complaints by listening to determine the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution and customer satisfaction.
  • Complete and review daily, weekly, and monthly reports to ensure completion of tasks and maintain regulatory compliance.
  • Manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment.
  • Work independently with minimal supervision in a team setting, requiring excellent telephone, written, and verbal communication skills.
Qualifications:
  • High School diploma or GED required; college degree preferred in a business-related field.
  • Minimum of 1 year previous customer service experience required.
  • Preferred qualifications include 1 year of mortgage servicing or banking experience, knowledge of loan documents, and proficiency in Windows and Microsoft Office applications.
Benefits:

Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.



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