Customer Experience Specialist

4 days ago


Germantown, Tennessee, United States EC Pro US Full time
About the Role

At EC Pro US, we're on a mission to revolutionize the equestrian industry with cutting-edge technology. As a Client Advocate, you'll be the face of our company, embodying our values and driving customer satisfaction. With a passion for helping others and a knack for problem-solving, you'll thrive in this role.

Responsibilities
  • Work closely with the Sales Team to onboard new clients and provide exceptional support
  • Develop and deliver training programs to ensure clients get the most out of our software
  • Investigate and resolve customer-reported defects, working collaboratively with other departments
  • Provide valuable feedback to our product and development teams to inform future enhancements
  • Assist in creating training materials and documentation for customers and new hires
Requirements
  • Bachelor's degree in Communications, Marketing, or a related field (or equivalent experience)
  • Personal knowledge and experience in the equestrian world
  • Strong writing and communication skills, with excellent phone presence
  • Organized and self-driven, with a passion for technology and customer satisfaction
  • 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
What We Offer
  • Competitive salary ($60-65,000 annually, depending on experience)
  • Eligibility for bonuses
  • PTO and comprehensive benefits package
  • Fully remote work environment

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