Customer Service Representative

7 days ago


Germantown, Tennessee, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Massage Envy Germantown. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay, plus bonuses
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • 20% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
About Us

Massage Envy is a national franchisor of independently owned and operated franchised locations. We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.



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