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Senior Vice President of Facilities Operations

2 months ago

Farmington, Michigan, United States Continuum Services Full time

Job Summary

The Senior Vice President of Facilities Operations leads the strategic direction and execution of all aspects of Continuum Services' facilities operations. This senior-level leadership role develops and implements comprehensive plans that define Continuum's unique product offerings, create value for clients, and establish Continuum as a leader in the facilities services marketplace.

Key Responsibilities

  • Develop and execute strategic plans that drive business growth and align with the organization's mission and objectives.
  • Provide strategic direction for facilities operations, ensuring they meet the evolving needs of the organization.
  • Conduct comprehensive assessments of current facilities operations, identifying areas for improvement and implementing strategic initiatives.
  • Ensure the efficient functioning of physical assets, facilities, and infrastructure to support the organization's mission and objectives.
  • Identify and implement innovative solutions to enhance operational efficiency, sustainability, and cost-effectiveness.
  • Establish a lean and nimble leadership/organization structure that supports field teams, delivers outstanding customer service, and remains flexible to absorb growth.
  • Collaborate with the executive team to develop long-term strategic plans and initiatives for the organization.
  • Establishes, implements, and communicates the strategic direction of the organization's facilities services division.
  • Stay abreast of emerging trends and developments in facilities services, incorporating relevant innovations into strategic initiatives and programs.

Leadership and Employee Engagement

  • Lead cross-functional teams to implement strategic initiatives and programs, ensuring alignment with project timelines, budgets, and objectives.
  • Deliver a strategy to attract, retain, mentor, and develop talent, making Continuum the employer of choice in the facilities services marketplace.
  • Build and manage high-performing teams with industry-leading talent, delivering optimal performance in alignment with the organization's core values, goals, and initiatives.
  • Provide strong leadership to team members, setting clear expectations, goals, and performance standards.
  • Establish key performance indicators and metrics to measure team performance and effectiveness.
  • Oversee the facilities services performance management process, collaborating with team members to establish departmental and organizational goals, monitor and evaluate progress, and conduct performance reviews.
  • Engage in employee relations, resolving conflicts between team members and conducting employee investigations.

Compliance and Regulatory Affairs

  • Ensure compliance with applicable laws, regulations, codes, and industry standards related to facilities services, building codes, occupational health and safety, and environmental regulations.
  • Develop strategies for emergency preparedness plans, procedures, and protocols impacting how team members respond to emergencies, disasters, and crises affecting facilities and operations.

Operations

  • Oversee all aspects of facilities services, including mobile services, maintenance, construction, and facilities management.
  • Develop Continuum's strategy for the deployment of computerized maintenance management systems (CMMS).
  • Drive a robust Energy Demand Management Program that creates a competitive advantage for Continuum.
  • Implement and monitor key performance indicators (KPIs) to measure and improve operational efficiency and service quality.
  • Lead the development and integration of innovative solutions to enhance operational efficiency, sustainability, and cost-effectiveness.
  • Recommend new approaches, policies, and procedures for continual improvements and efficiency of facilities services department and services offered and/or performed.
  • Develop and prepare presentations, reports, charts, and other data and materials to executive and departmental leaders as requested.

Quality Assurance

  • Advise the Chief Operating Officer of any nonconformance items and provide recommendations and corrective action measures.
  • Champion sustainability initiatives, integrating environmentally responsible practices into all aspects of facilities management.

Business Development and Financial Management

  • Develop and manage the facilities services budget, including forecasting, cost control, and financial reporting to optimize resources and achieve financial objectives.
  • Set gross margin and gross profit targets, develop and implement estimate templates, and refine pricing models.
  • Review monthly variance reports and financial statements with the Chief Operating Officer and address any budget variances.
  • Perform financial analysis for the Chief Operating Officer and Executive Leadership team regarding departmental financial performance.

Education, Skills Required

Bachelor's degree in Business, Construction Management, Engineering, or related field, and minimum ten (10) years of progressive experience in the services industry required.

Proven history developing and leading high-performing teams.

Excellent written, verbal, and interpersonal skills with the ability to communicate effectively with diverse stakeholders at all levels of the organization.

Strong problem-solving, organizational, and analytical skills.

Detail-oriented and ability to handle multiple projects, meet deadlines, and apply sound business judgment.

Highly proficient in Microsoft Office365 products.